At ShopWay, we aim to provide fast and reliable shipping for all our customers. Please read our shipping and delivery terms carefully before placing an order.
1. Processing Time
- Orders are processed within 1-10 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with tracking details.
- Custom or personalized items may take additional processing time.
2. Shipping Rates & Methods
Shipping rates are calculated at checkout based on your location and selected shipping method. We offer:
- Standard Shipping: Estimated delivery within 3–10 business days.
- Express Shipping: Estimated delivery within 1–5 business days.
- Free Shipping: Available for orders over $20 (if applicable).
3. International Shipping
- We ship worldwide to selected countries.
- International shipping times vary based on location and customs processing.
- Customers are responsible for any applicable customs duties, taxes, or import fees.
4. Order Tracking
- Once shipped, you will receive a tracking number via email.
- You can track your order on our Order Tracking Page or the carrier’s website.
5. Delays & Lost Packages
- We are not responsible for delays caused by carriers, weather conditions, or customs processing.
- If your package is lost or delayed beyond the estimated timeframe, please contact us at info@shopway.com.au, and we will assist you.
6. Address & Delivery Issues
- Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.
- If a package is returned due to an incorrect address, additional shipping charges may apply for resending.
7. Damaged or Missing Items
- If you receive a damaged item or your package is missing items, contact us within 10 days of delivery with photos, and we will arrange a replacement or refund.
8. Contact Us
For any shipping-related inquiries, reach out to us at:
📧 Email: info@shopway.com.au